Thursday, 10 January 2019 12:00

CRM in the cloud? How to choose the best solution for your business

When you select a CRM system for your company, one of the most important decisions you make is how you will store your data. Cloud or on-premise? How to decide what will be better for your company? Check out what Błażej Pabiszczak, CEO & Co-Founder of YetiForce says about it.

What is the cloud?

Cloud is a solution that allows you to store data on virtual servers - there is no need to have physical servers in your company. The cloud provider usually manages and maintains it and cares about technical issues and data security.

What is on-premise?

On-premise is a "traditional" way of storing data on physical servers placed in the company's headquarters. There is usually a person from the company's IT department who is responsible for maintaining and managing the cloud that is subject to internal structures.

What solution to choose?

The solution that best meets the requirements of a given company is an individual matter. Every business should analyze the key features of CRM systems in the cloud and on-premise according to its needs. What to take into consideration?

  • Deployment
    CRM systems that are based on the on-premise model require a company to be involved in their deployment. It is not possible to exclude a company from this process because such systems are related to the company’s internal architecture. The deployment process takes longer due to the need to provide appropriate hardware and license resources as well as installations on devices.

    CRM systems in the cloud are very easily deployed. No advanced technical knowledge is required from employees. The service provider takes care of all activities related to the customization of technology.

  • Investment costs
    When choosing an on-premise system, you have to ensure your servers have enough computing power. It is also required to delegate one employee from your IT team to maintain it and additionally provide a place for a server room. Setting-up costs are high, although one-off.

    Systems in the cloud do not require investment. The service provider takes care of the physical servers. As a result, the investment costs are very low, but the company needs to make periodic payments for the hosting service and sometimes pay for the system itself. Expenses can be reduced by choosing a free open source system such as YetiForce CRM. Then the cost is limited to the hosting fee.

  • Flexibility
    The system is closely related to the company's architecture, therefore it is sometimes necessary to increase the available resources. Increasing performance involves the purchase of additional servers.

    If you have a system in the cloud, it will be enough to contact the provider who will increase its performance. This is a very convenient solution in case of periodic demand for increased resources. Depending on your requirements, you can change the available computing power.

  • Security
    Information stored on internal servers can be fully controlled by the company. However, it still has to be adequately secured against data breaches. Therefore, there must be a person in the organization who will take care of information security and apply appropriate data protection and protocols.

    Clouds are the latest technologies with the highest level of security, which due to financial barriers is hard to achieve by companies that provide their own security structures. The best security specialists work in companies which provide cloud solutions like YetiForce. Every day they deal with the verification of security updates. Thanks to this YetiForce CRM receives the highest ratings in security tests.

  • Maintenance
    On-premise systems are kept within the company's internal structure and maintained by the company. The company's IT department is responsible for updates and fixing any errors.

    Cloud solutions are kept and maintained by the service provider. Technical support is also provided. The company doesn't have to worry about the condition of hardware or the employees who take care of the servers.

  • Access
    When you install CRM on your own servers, you are certain that only you have access to the stored data.

    In the case of a cloud, the situation is twofold. When you use a public cloud, you receive a "part" of the server and you don't know who you share it with. If security problems occur, there is a greater chance that someone will get access to your data. However, if you choose a private cloud, the entire server is dedicated only to you. If you combine it with appropriate security, your data will be fully secure.

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