Tagged with: automation

Automation of notifications in tickets

01

If YetiForce is meant to be a key tool for the optimization of procedures, then some of the processes need to be automated. One of the ways to do it, is to automate the support process, which is based on the Tickets module. All tools required for it are built-in by default to YetiForce so they need to be activated and adjusted to the requirements of a company. 

Enable cron

Cron is a Unix daemon that triggers other programs periodically. It uses crontabs to save information about cron tasks that will be enabled. It is recommended to use it in Linux, but if the same file will be added to the scheduler in Windows, it will also work. In practice, YetiForce can perform certain tasks automatically with cron and trigger them in the background. 

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Mail scanner

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YetiForce system has a built-in and flexible mail scanner that allows to login to mailboxes automatically and perform certain actions depending on which actions are configured. The scanner helps to automate the processes in which emails are inseparable elements.  

Skaner poczty

System YetiForce ma wbudowany zaawansowany i elastyczny skaner poczty, który umożliwia automatyczne logowanie się na skrzynki mailowe, a następnie, w zależności od konfigurowalnych akcji, wykonuje zadania dla każdej skrzynki mailowej z osobna. W praktyce skaner ten umożliwia automatyzacje procesów, dla których mail jest elementem niezbędnym.

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