Tagged with: notifications

Automation of notifications in tickets

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If YetiForce is meant to be a key tool for the optimization of procedures, then some of the processes need to be automated. One of the ways to do it, is to automate the support process, which is based on the Tickets module. All tools required for it are built-in by default to YetiForce so they need to be activated and adjusted to the requirements of a company. 

Email notifications mechanism

The article describes a mechanism used to send email notifications related to changes entered in various records.