Our engineering team takes care of updates on each layer. We update the software used for the virtualization on an ongoing basis, and each hosting has an updated operating system and all applications. When it comes to the YetiForce system updates, we schedule them with the client, then we perform the update in the test environment first, and after we receive the client's approval, we perform it again in the production environment. As a standard, we make about 4 large updates a year and a dozen or so smaller patches, which most often introduce security fixes or solve major errors in the operation of the system.

We offer free YetiForce updates only for unmodified systems. If your YetiForce installation has its own modifications (changes in the source code or installed custom modules), then the update is subject to a separate price estimation.
Keep in mind that we only host the latest and penultimate versions of the system in our infrastructure in. If the customer wants to use an older version of the system, they must switch it to their own infrastructures.

Backups are performed daily and the backup archiving mechanism is multi-layered. By default, the system performs backups of the database and the YetiForce application on the operating system layer and stores them locally. Then the backups are sent to a dedicated backup server (each node in the cluster has an independent backup server). Additionally, a full backup of the entire hosting is performed once every 7/14 days. This backup is performed on the virtualization layer and the frequency of the entire hosting backup depends on its size. Additionally, some customers upload full application backups to their own infrastructure daily.

By default, access to backups is only granted to YetiForce engineers, however some clients may configure a script that will directly upload backups from our infrastructure to the client's server. If you need a one-time backup we can provide it free of charge.

If you unsubscribe from our hosting service the server will be shut down after your subscription period ends and subsequently deleted after 7 days. All backups will be deleted at the end of the cycle (usually 30 days). Before the server expires, you can ask us for your backup and we will send it for free if the server is active (if the server is already disabled it is a paid service)

You can purchase services directly from our website in the form of a subscription, but if you prefer another form, eg. bank transfer or Paypal payment request, please get in touch with us and we will send you the relevant documents or links.

No, access to the files is only granted for a fee to clients who use the YetiForce Cloud service.

The support hours included in the YetiForce Hosting packages are only valid for a month and can't be carried over to the following month.