Each product page in our Marketplace includes a pricing table that specifies the size of the company, based on the number of users in the system. If the number of users in your system has increased or decreased enough to change the size of your company, you will need to modify your subscription.

In order to do so, please follow these steps:

1. Cancel your current PayPal subscription
2. Subscribe to the selected product again via the Marketplace on the website or directly in YetiForce CRM.

Subscriptions can only be cancelled in your PayPal account.

Log into your PayPal account, go to subscriptions, and cancel the payment for an addon you no longer want to use in your YetiForce CRM. 

A step by step manual can be found in PayPal FAQ.

If you migrate YetiForce CRM to another server, please follow the steps below: 

1. Register your system again. Keep in mind that addons only work on correctly registered systems. 
2. Cancel your PayPal subscription.
3. Subscribe to the selected product again via the Marketplace on the website or directly in YetiForce CRM.

If your addons weren't purchased via PayPal please send an email to hello@yetiforce.com and we will activate your addons again.

Yes. If you're interested in purchasing them for a longer perios in advance, please send us an email to hello@yetiforce.com and we'll send you an offer.

We activate all addons purchased via PayPal after up to 48h. If you purchased an addon and it's still not active after 48h, please reach out to sla@yetiforce.com. Make sure to provide us with your APP ID and your PayPal transaction ID. 

Placing an order on the website is easy.
1. Find the products you want to buy. 
2. Click "Buy now"
3. You will be automatically redirected to PayPal website.
4. Log on your PayPal account.
5. Pay for the order.
We explicitly reserve the right not to accept any orders that do not comply with these Terms of Use or violate the applicable law, as well as in the following situations:

• your billing information is not correct or not verifiable;
• your order is flagged by our security systems as an unusual order or an order susceptible to fraud; 
• your payment is not received within 7 calendar days after placing your order;
• if the purchase was made by an entity that is not a partner of YetiForce in order to resell the service;
• in the event of misspelling your email address (delivery is impossible).

Due to the nature of the products offered in our store (electronic modules and online support), the only available payment method is a prepayment. The YetiForce Marketplace prefers payments made through PayPal, allowing you to pay for your purchase with a credit card, or your PayPal funds. The payment must be made within 7 days from the date of order. Once we accept your payment, we will start processing your order.

In the case of payment for a pro forma invoice, the funds should transferred to the bank account indicated on the invoice.

Please do not try to pay by any other methods. If you do, we will not be liable for loss of the funds or any other damages that may result from this action.

If you pay by PayPal, we will deduct the amount due from your bank or PayPal account. If you pay by bank transfer, we will start delivery after we receive your payment. This may take several days but not longer than 14 days. In the event that no payment has been received within 7 calendar days after you submitted your order, your purchase will automatically be canceled.
The customer authorizes YetiForce S.A. to issue an invoice without a buyer’s signature.

We deliver products from Monday to Friday. We do not ship on certain public holidays. 

Due to the nature of our products (online products), we do not accept returns. Every module can be tested for free before its purchase.
In case there are errors in the purchased product, the speed of fixing bugs will depend on the type of purchased product – whether it includes support or not.