No, the number of users listed in the package description defines the size of the company. This means that regardless of whether a company has 2 or 19 users in the system, if it uses the SMALL package, the price of the SMALL package will be the total net price per month.

System users are the employees who have user accounts in the YetiForce system, and not all people employed in the company.

Yes, but this involves changing the package to one that matches the required disk space.

Exceeding the number of users or any other parameter requires upgrading to a higher package corresponding to the number of users in the system and/or the required disk space.

Our engineering team takes care of updates on each layer. We update the software used for the virtualization on an ongoing basis, and each server has an updated operating system and all applications. When it comes to the YetiForce system updates, we schedule them with the client, then we perform the update in the test environment first, and after we receive the client's approval, we perform it again in the production environment. As a standard, we make about 4 large updates a year and a dozen or so smaller patches, which most often introduce security fixes or solve major errors in the operation of the system.

Backups are performed daily and the backup archiving mechanism is multi-layered. By default, the system makes backup copies of the database and the YetiForce application at the operating system layer and stores them locally. The backups are then sent to a dedicated backup server (each node in the cluster has an independent backup server). Additionally, a full backup of the entire server is performed once a day. This copy is made at the virtualization layer, the frequency of backing up the entire server depends on its size. Additionally, some customers upload full application backups to their own infrastructure every day.

Access to backups is only granted to YetiForce engineers. If you need a backup, please get in touch with us.

If you unsubscribe from our cloud service, the server will be shut down after your subscription period ends and subsequently deleted after 7 days. All backups will be deleted at the end of the cycle (usually 30 days). Before the server expires, you can ask us for your backup, and we will send it for free if the server is active (if the server is already disabled it is a paid service)

You can subscribe to our services directly from our website, and from the Marketplace in your YetiForce system. To access the Marketplace, click the cogwheel in the upper right corner after logging into YetiForce.

Access to the files can only be granted in case of the LARGE package and the ENTERPRISE service, and is agreed individually with each client.

YetiForce cloud services come with a 5% discount when purchased in advance for a year.

If you are interested in purchasing the service at a discount, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Promotions and discounts cannot be combined.

The support hours included in the LARGE package are only valid for a month and can't be carried over to the following month.

The validity of support hours included in the ENTERPRISE package is agreed individually with the client.