Here you will find answers to the most frequently asked questions. The list is updated on an ongoing basis based on questions received from our clients. We hope these answers will help you navigate our Marketplace.
If you haven't found an answer to your question on the list below, please feel free to use the contact form or send us an
Each product page in our Marketplace includes a pricing table that specifies the size of the company, based on the number of users in the system. If the number of users in your system has increased or decreased enough to change the size of your company, you will need to modify your subscription.
In order to do so, please follow these steps:
Subscriptions can only be cancelled in your PayPal account.
Log into your PayPal account, go to subscriptions, and cancel the payment for an addon you no longer want to use in your YetiForce CRM.
A step by step manual can be found in PayPal FAQ.
If you migrate YetiForce CRM to another server, please follow the steps below:
If your addons weren't purchased via PayPal please send an email to
Yes. If you're interested in purchasing them for a longer perios in advance, please send us an email to
We activate all addons purchased via PayPal after up to 48h. If you purchased an addon and it's still not active after 48h, please reach out to
Placing an order on the website is easy.
1. Find the products you want to buy.
2. Click "Buy now"
3. You will be automatically redirected to PayPal website.
4. Log on your PayPal account.
5. Pay for the order.
Due to the nature of the products offered in our store (electronic modules and online support), the only available payment method is a prepayment. The YetiForce Marketplace prefers payments made through PayPal, allowing you to pay for your purchase with a credit card, or your PayPal funds. The payment must be made within 7 days from the date of order. Once we accept your payment, we will start processing your order.
In the case of payment for a pro forma invoice, the funds should transferred to the bank account indicated on the invoice.
Please do not try to pay by any other methods. If you do, we will not be liable for loss of the funds or any other damages that may result from this action.
If you pay by PayPal, we will deduct the amount due from your bank or PayPal account. If you pay by bank transfer, we will start delivery after we receive your payment. This may take several days but not longer than 14 days. In the event that no payment has been received within 7 calendar days after you submitted your order, your purchase will automatically be canceled.
The customer authorizes YetiForce S.A. to issue an invoice without a buyer’s signature.
We deliver products from Monday to Friday. We do not ship on certain public holidays.
Due to the nature of our products (online products), we do not accept returns. Every module can be tested for free before its purchase.
In case there are errors in the purchased product, the speed of fixing bugs will depend on the type of purchased product – whether it includes support or not.
Our main product - YetiForce - is completely free and gives you full access to its source code. Regular updates and new versions are free of charge as well. By providing the system at no cost we contribute to the growth of the open source community.
We profit from additional modules and services we offer to our customers. Users can purchase modules that expand the system’s capabilities, buy hosting or cloud services, technical support, or custom solutions. Moreover, we offer fully personalized implementations of our system.
Every company is special and has different business needs. YetiForce was created in such a way that it fulfills most of these needs and thanks to the fact that it’s open source it can be customized anytime to meet individual requirements of your company.
Our product is mainly designated for small and medium-sized companies, but it is also popular among larger international organizations.
You can download, install, and use YetiForce completely for free. There are no limits as far as the number of users, machines, workstations, and records is concerned.
We do sell optional extensions such as modules and additional services. You can find them in the "Marketplace" in "System settings".
Yes, and we do not plan to change it. Although it currently offers more possibilities than some other CRM systems for enterprises, our goal is to develop software so that it becomes the best open source CRM system.
YetiForce is published under an open source license because we want to reach the largest number of companies in the world and help them to successfully achieve their business objectives.
YetiForce is published under the YetiForce Public License. This type of license is favorable for an end-user because it is very permissive and based on MIT. A detailed description of the license can be found in the application itself ("System Settings" -> "About application" -> "Licenses") as well as in our GitHub repository.
Yes, our license allows you to freely remove all the functionalities you don’t need, add new ones that you require, and modify the existing ones. You can even add a functionality released under your own license.
YetiForce supports out the most important processes in a company:
YetiForce is completely free and its source code is publicly available. The software is published under a very permissive YetiForce Public License, which is based on the MIT license.
YetiForce offers practically unlimited personalization and development options. It can grow together with your business adapting itself to your company’s needs. The users get access to more than 80 modules, some of which are hidden behind a paywall in other programs. One of the most advanced configuration panels on the market is available for YetiForce’s administrators.
YetiForce users are exceptionally satisfied with the system, giving it an average 4.8/5 rating in numerous prestigious industry rankings.
You can test YetiForce on the following websites:
There is no user limit as far as the software is concerned. The number of users can only be limited by the efficiency of your server.
The system is translated into languages from all over the world. The current state of translations can be previewed here.
If you want to become a translator and help us translate YetiForce into your mother tongue, take a look at our documentation.
User, administrator, implementer, and developer documentation can be found in ourDocumentation.
You can find your version in the "version.php" file in the "config" directory, on the server where your system is installed.
The list of all Service Packs can be found directly in your system in the "Updates module" ("System settings" -> "Logs" -> "Updates"). If the "Available upgrade packages" table is empty it means you have the latest Service Pack installed.
Before you install any Service Packs we recommend creating a backup. Once you do that, go to the "Updates module" ("System settings" -> "Logs" -> "Updates") and click "Download package". When the download is ready click "Install package" and an installation wizard will update your CRM to the latest Service Pack version.
Users who use version 5.2 or newer can purchase all paid services and functionalities directly from the CRM from the "Marketplace" in "System settings".
If you are using a version that is older than 5.2 please send us an email to
Some of the paid services include installation on a VPS, technical support, or additional functionalities that further extend YetiForce CRM’s capabilities.
This restriction applies only to our testing version of GitDeveloper. It increases the security and stability of a testing version. Versions downloaded from our GitHub repository and other external platforms have all functionalities enabled by default.
The license forbids you from deleting the footer without our written permission.
You can, however, remove the footer as well as all the other branding from the system for a fee starting from version 5.2 on. This service is available in the "Marketplace" in "System settings".
We’re always glad to hear our community members get involved in the development of YetiForce.
Everyone who downloads the system has access to the source code and, thus, users sometimes suggest new functionalities that might be worth adding to the system.
You can submit your idea in the Discussions tab in our repository, we will review it and get back to you. Keep in mind, however, that not all ideas can be added to the system.
Even though our developers do their best to make YetiForce as flawless as possible, users might still stumble upon some bugs.
You can report issues in our GitHub repository Follow the templates corresponding to the type of issue you want to report. DO NOT delete the templates, as they are essential for our developers to help you solve your issue.
When someone answers your issue you will be notified via email.
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