Technical support is provided by a team of qualified specialists who created the YetiForce system a decade ago and have been developing it ever since. You can be certain that these services will be provided at the highest level of expertise.
Business support is provided by our analysts with extensive experience in advising on the implementation of the YetiForce system in various companies of different sizes and industry sectors.
If you would like to use our technical or business support services, e-mail us, and we will reach out to you to present you with an offer tailored to your needs.
This type of support is addressed to organizations that have already implemented the YetiForce system and want to expand it with new solutions.
The scope of work is agreed individually with each client based on the description of business requirements or other tasks that they would like to outsource to our specialists.
Once we receive a document with the client's requirements, our team will begin analyzing them. Depending on how detailed the descriptions are and how complex the work is, there are two possible courses of action:
In both cases, once the client accepts the offer, a contract is concluded with them for the implementation of a specific scope of work, and they will receive an invoice for the commencement of work.
Development work is performed for both - our “YetiForce Cloud” service customers and for customers who use their own servers or other providers' infrastructure. However, we do not provide support in the configuration of servers that are not located within our infrastructure.
Examples of tasks that can be completed within the purchased development hours:
Customize existing, or create new modules, functionalities and other solutions in the system according to the client's business needs
Integrate YetiForce with any external tool used in the company (the system has a built-in API)
Update a customized system to a newer version
Fix errors caused by misconfiguration of the system
Migrate from a different system to YetiForce
Training for users and administrators on how to use and manage YetiForce
By using the business support service, you can chat with one of our analysts about the processes in your company and how to optimally reflect them in the YetiForce system.
During the meeting, the analyst will learn about the business processes in your company and then offer you various solutions that can be implemented in the system, so that the processes run smoothly and effectively. The consultation may result in the development of an initial scope of work needed in the YetiForce system used in your company.
The service is provided in the form of a videoconference, and the consultation can last 2 or 5 hours, depending on the needs and size of the company.
Business support only includes consultation with our analytics team. Any programming work, consultations with developers or training requires the purchase of one of the technical support packages.
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