All servers in the YetiForce Cloud [VPS] offer are machines with dedicated resources [CPU, RAM, disks], which are dedicated entirely to your company. In practice, this means that we do not limit the application in any way and you can have as many users as you want in the CRM. However, keep in mind that the machine is limited by its resources, which means you can have a million users in your system, but the micro VPS tier might start to slow down if too many users are online at the same time. To sum up: the only limitation is the server resources, which, if overloaded, will cause the system to slow down.

Our engineering team takes care of updates on each layer. We update the software used for the virtualization on an ongoing basis, and each VPS has an updated operating system and all applications. When it comes to the YetiForce system updates, we schedule them with the client, then we perform the update in the test environment first, and after we receive the client's approval, we perform it again in the production environment. As a standard, we make about 4 large updates a year and a dozen or so smaller patches, which most often introduce security fixes or solve major errors in the operation of the system.

We offer free YetiForce updates only for unmodified systems. 
If your YetiForce installation has its own modifications (changes in the source code or installed custom modules), then the update is subject to a separate price estimation.

Keep in mind that we only host the latest and penultimate versions of the system in our infrastructure in. If the customer wants to use an older version of the system, they must switch it to their own infrastructures.

Backups are performed daily and the backup archiving mechanism is multi-layered. By default, the system performs backups of the database and the YetiForce application on the operating system layer and stores them locally. Then the backups are sent to a dedicated backup server (each node in the cluster has an independent backup server). Additionally, a full backup of the entire VPS is performed once every 7/14 days. This backup is performed on the virtualization layer and the frequency of the entire VPS backup depends on its size. Additionally, some customers upload full application backups to their own infrastructure daily.

We recommend that customers send backups to their own infrastructure.

You can access your backups directly from the CRM (Software configuration → System tools → Backup Manager). Clients should also configure a script that will upload backups directly from our infrastructure to the client's server. Additionally, you can buy the access to the server via SSH, then you can log onto the server and download all data from it, including backups. If you need a one-time backup we can provide it free of charge.

We have built a modern cloud, which means that the size change takes place dynamically (e.g. increasing the processor, memory, disks), however, we always verify these changes manually because we optimize the application configuration (if we change the memory for the server, then the cache for the database should change as well). Changing from one plan to another takes us up to 1 hour and we schedule the date and time together with the client.

If you unsubscribe from our VPS service the server will be shut down after your subscription period ends and subsequently deleted after 7 days. All backups will be deleted at the end of the cycle (usually 30 days). Before the server expires, you can ask us for your backup and we will send it for free if the server is active (if the server is already disabled it is a paid service)

You can purchase services directly from our website in the form of a subscription, but if you prefer another form, eg bank transfer or Paypal payment request, please get in touch with us and we will send you the relevant documents or links.

For a small fee (35 €) you can be granted access to the server (operating system). Keep in mind that you can always get a full copy of the system from us free of charge.

In case you have modified the system code, the updates are subject to individual pricing. 

The following discounts apply for the YetiForce Cloud [VPS] service:
● purchase 6 months – get 1 month for free 
● purchase 12 months – get 2 months for free
● purchase 24 months – get 5 months for free

If you are interested in purchasing a 12 or 15 month subscription please send us an email.

The support hours included in the YetiForce Cloud packages are only valid for a month and can't be carried over to the following month.