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EN
System registration
How to register YetiForce?
The YetiForce Public License requires YetiForce to be registered. Registration is also necessary if you want to purchase products or services from the Marketplace. There are two ways to properly register your system.
Below you can find step-by-step instructions on how to register YetiForce using the online registration form built into the system.
If the CRM you are registering has access to the Internet, please use the online registration method according to the instructions below.
If your CRM does not connect to the Internet, the instructions and required information for offline registration can be found in the license.
All keys are generated after verifying the information provided in the registration form.
We verify the information manually, therefore the process may take up to 48 hours. Sending an offline registration request will not speed up online registration.
ONLINE REGISTRATION FORM
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STEP 1
Go to system settings by clicking the cogwheel button in the upper right corner.
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STEP 2
In the menu panel on the left select "Company" and then "Company details". Then click "Registration - Online" at the top of your screen.
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STEP 3
Read the information at the top of the page and fill in all mandatory fields (marked with a red asterisk) with real details of your company.
Providing fake information will result in the registration being rejected.
For a detailed description of the fields, see the section below.
FORM FIELDS
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⮟ Type
- End user - an entity that uses the CRM system
- Provider - an entity that implements a CRM system for another entity that will use it
- Integrator - an entity that integrates the CRM system
NOTE: If you are a provider/integrator and you want to register the CRM on behalf of your client, remember that both entities must be registered - you as a vendor/integrator and your client as an end user. -
⮟ Company name or first and last name
Provide the full name of your company. In case of private individuals please enter your first and last name.
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⮟ Entity's unique identifier
In case of companies, provide a unique tax identifier applicable in your country, for example TAX ID.
In case of private persons, provide a unique identifier assigned on the day of birth, applicable in your country.
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⮟ Country
The country where your company operates
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⮟ Post code
Provide the post code of the city where your company is located.
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⮟ City
Provide the city where your company is located
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⮟ Address
Provide the address of your company
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⮟ Industry
Select the industry from the list
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⮟ Number of employees
Enter the number of employees in your company.
This is the number of all the people employed in the company, not only the employees who have YetiForce CRM accounts. -
⮟ The website of the entity
Enter the entity's website or a personal website.
DO NOT ENTER THE URL WHERE YOUR SYSTEM IS INSTALLED!
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⮟ Newsletter subscription
If you would like to subscribe to our newsletter, please provide your:- Name
- Last name
Read more …System registration
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Deployment packages
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Technical and business support
Technical and business support
In an effort to meet our clients’ needs, we introduced two models of providing support to our customers.
You can use them whenever you require help configuring your system, solving issues and errors you encounter in the application, or reflecting your company’s intricate business processes in the system.
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Technical support is provided by a team of qualified specialists who created the YetiForce system a decade ago and have been developing it ever since. You can be certain that these services will be provided at the highest level of expertise.
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Business support is provided by our analysts with extensive experience in advising on the implementation of the YetiForce system in various companies of different sizes and industry sectors.
If you would like to use our technical or business support services, e-mail us, and we will reach out to you to present you with an offer tailored to your needs.
RECURRING
TECHNICAL SUPPORT
To use this type of support, a Service Level Agreement (SLA) must be signed. The agreement defines the mutually agreed availability of our developers on a monthly basis to handle your requests.
As part of the SLA, you can count on help in solving configuration issues of the functionalities built into your system, analysis and repair of errors, and updates for unmodified systems to newer versions.
The SLA is signed for at least 12 months and you have at least 8 hours a month at your disposal.
In addition, the contract specifies, among others: service rules, error categories and response times, and payment terms.
Recurring technical support services are provided to both — our “YetiForce Cloud” service customers, and to customers who use their own servers or other providers' infrastructure.
The availability of our developers is limited to a set number of hours each month that the service is active, and unused support time in a given month is not accumulated and is not transferred to the next month.
In the case of recurring technical support, availability rates are lower than in the case of one-time support.
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Analyze & fix errors
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Solve configuration issues
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Expand the system
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Integrate with external tools
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Complex updates
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Migrate from a different tool
ONE-TIME
TECHNICAL SUPPORT
This type of support is addressed to organizations that have already implemented the YetiForce system and want to expand it with new solutions.
The scope of work is agreed individually with each client based on the description of business requirements or other tasks that they would like to outsource to our specialists.
Once we receive a document with the client's requirements, our team will begin analyzing them. Depending on how detailed the descriptions are and how complex the work is, there are two possible courses of action:
- In the case of a general description of the requirements, the client will receive information about the estimated value and approximate time of completion of the work. If the estimated value of the work is within the client's budget, the scope should be clarified during business workshops. After completion, the client will receive an accurate estimate of the work.
- In the case of a detailed description of the requirements, the client will receive an offer that will include a precise quote and time for completing the work.
In both cases, once the client accepts the offer, a contract is concluded with them for the implementation of a specific scope of work, and they will receive an invoice for the commencement of work.
Development work is performed for both - our “YetiForce Cloud” service customers and for customers who use their own servers or other providers' infrastructure. However, we do not provide support in the configuration of servers that are not located within our infrastructure.
Examples of tasks that can be completed within the purchased development hours:
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Customize existing, or create new modules, functionalities and other solutions in the system according to the client's business needs
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Integrate YetiForce with any external tool used in the company (the system has a built-in API)
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Update a customized system to a newer version
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Fix errors caused by misconfiguration of the system
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Migrate from a different system to YetiForce
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Training for users and administrators on how to use and manage YetiForce
BUSINESS SUPPORT
By using the business support service, you can chat with one of our analysts about the processes in your company and how to optimally reflect them in the YetiForce system.
During the meeting, the analyst will learn about the business processes in your company and then offer you various solutions that can be implemented in the system, so that the processes run smoothly and effectively. The consultation may result in the development of an initial scope of work needed in the YetiForce system used in your company.
The service is provided in the form of a videoconference, and the consultation can last 2 or 5 hours, depending on the needs and size of the company.
Business support only includes consultation with our analytics team. Any programming work, consultations with developers or training requires the purchase of one of the technical support packages.
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Business consultations
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Analysis of the client's needs
Read more …Technical and business support
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YetiForce Cloud EN
YETIFORCE CLOUD
A system in the producer's infrastructure that is perfectly adjusted to meet the restrictive requirements of the system is a great solution for companies that don't have their own servers or want to entrust us with the security, performance and solving infrastructure problems.
Each user will be provided with several GBs of space for company data, and the database will be placed on efficient SSD drives. In addition to the production version, we can also set up a test version of the system.
Support is provided in English and Polish.
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OPTIMIZED FOR THE NUMBER OF USERS
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OVER 80 MODULES
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DAILY BACKUPS
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ANALYST CONSULTATIONS
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MEETS YETIFORCE'S REQUIREMENTS
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SECURITY AND SERVER UPDATES
To purchase the ENTERPRISE service that exceeds the parameters of our standard packages,
This email address is being protected from spambots. You need JavaScript enabled to view it. in order for our team to conduct a technical analysis.
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Small
80 €
Lowest price in the last 30 days: 80 €/monthUsers: up to 19
Database: 4 GB
Application: 10 GB
Files: 20 GB
Backup: 120 GB
High Availability: Yes
Encryption: Yes
Additional services: optional access to a test environment for an additional fee (10€ net/month)
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Medium
150 €
Lowest price in the last 30 days: 150 €/monthUsers: 20 - 49
Database: 8 GB
Application: 20 GB
Files: 80 GB
Backup: 240 GB
High Availability: Yes
Encryption: Yes
Additional services: access to a test environment
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Large
540 €
Lowest price in the last 30 days: 540 € /monthUsers: over 50
Infrastructure: dedicated
CPU: 2x CPU | RAM: 16 GB
Database: 16 GB | Backup: 1200 GB
OS & application: 40 GB | Files: 500 GB
High Availability: Yes
Encryption: Yes
Additional services: SSH, Marketplace add-ons, 2h support, access to a test environment
Buy
The prices shown are net prices. The purchase prices include 23% VAT.
If you're eligible for tax deduction, please send an email to
EVERYTHING YOU NEED TO KNOW
ABOUT YETIFORCE CLOUD
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» Are these prices per user?
No, the number of users listed in the package description defines the size of the company. This means that regardless of whether a company has 2 or 19 users in the system, if it uses the SMALL package, the price of the SMALL package will be the total net price per month.
System users are the employees who have user accounts in the YetiForce system, and not all people employed in the company.
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» Can I increase the disk space?
Yes, but this involves changing the package to one that matches the required disk space.
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»What will happen if I exceed the number of users specified in the package description?
Exceeding the number of users or any other parameter requires upgrading to a higher package corresponding to the number of users in the system and/or the required disk space.
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» Is the infrastructure and software updated?
Our engineering team takes care of updates on each layer. We update the software used for the virtualization on an ongoing basis, and each server has an updated operating system and all applications. When it comes to the YetiForce system updates, we schedule them with the client, then we perform the update in the test environment first, and after we receive the client's approval, we perform it again in the production environment. As a standard, we make about 4 large updates a year and a dozen or so smaller patches, which most often introduce security fixes or solve major errors in the operation of the system.
In the case of updating the YetiForce system, the cost is determined individually with the client based on the number of non-standard modifications (changes in source code files or installed non-standard modules), database size, storage directory size, system version.
Keep in mind that we only host the latest and penultimate versions of the system in our infrastructure in. If the customer wants to use an older version of the system, they must transfer it to their own infrastructure.
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» How often are backups done?
Backups are performed daily and the backup archiving mechanism is multi-layered. By default, the system makes backup copies of the database and the YetiForce application at the operating system layer and stores them locally. The backups are then sent to a dedicated backup server (each node in the cluster has an independent backup server). Additionally, a full backup of the entire server is performed once a day. This copy is made at the virtualization layer, the frequency of backing up the entire server depends on its size. Additionally, some customers upload full application backups to their own infrastructure every day.
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» Can I get access to the backups?
Access to backups is only granted to YetiForce engineers. If you need a backup, please get in touch with us.
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» What happens to my system when I cancel the subscription?
If you unsubscribe from our cloud service, the server will be shut down after your subscription period ends and subsequently deleted after 7 days. All backups will be deleted at the end of the cycle (usually 30 days). Before the server expires, you can ask us for your backup, and we will send it for free if the server is active (if the server is already disabled it is a paid service)
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» What payment methods are available?
You can subscribe to our services directly from our website, and from the Marketplace in your YetiForce system. To access the Marketplace, click the cogwheel in the upper right corner after logging into YetiForce.
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» Can I access the system files?
Access to the files can only be granted in case of the LARGE package and the ENTERPRISE service, and is agreed individually with each client.
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» Can I get a discount when purchasing the service for a year?
YetiForce cloud services come with a 5% discount when purchased in advance for a year.
If you are interested in purchasing the service at a discount, please contact us by email at
This email address is being protected from spambots. You need JavaScript enabled to view it. Promotions and discounts cannot be combined.
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» Do the support hours expire?
The support hours included in the LARGE package are only valid for a month and can't be carried over to the following month.
The validity of support hours included in the ENTERPRISE package is agreed individually with the client.
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