This type of support is addressed to organizations that have already implemented the YetiForce system and want to expand it with new solutions.

The scope of work is agreed individually with each client based on the description of business requirements or other tasks that they would like to outsource to our specialists.

Once we receive a document with the client's requirements, our team will begin analyzing them. Depending on how detailed the descriptions are and how complex the work is, there are two possible courses of action:

• In the case of a general description of the requirements, the client will receive information about the estimated value and approximate time of completion of the work. If the estimated value of the work is within the client's budget, the scope should be clarified during business workshops. After completion, the client will receive an accurate estimate of the work.
• In the case of a detailed description of the requirements, the client will receive an offer that will include a precise quote and time for completing the work.

In both cases, once the client accepts the offer, a contract is concluded with them for the implementation of a specific scope of work, and they will receive an invoice for the commencement of work.

Development work is performed for both - our “YetiForce Cloud” service customers and for customers who use their own servers or other providers' infrastructure. However, we do not provide support in the configuration of servers that are not located within our infrastructure.